Tech news and alerts
Academic Services offers faculty support & training
In preparation for fall term, IT would like to remind faculty of support offered by Academic Services including:
Introducing new Infrastructure Services Manager, Mac Mintz
Information Technology is pleased to announce our new Infrastructure Services Manager, Mac Mintz.
WSU Knowledgebase grows
The WSU Knowledgebase was launched in May through the collaborative efforts of various WSU IT support teams across campuses. Designed to be a university-wide, one-stop resource for WSU technology questions, Knowledgebase also has the capabilities to address campus-specific questions.
IT HelpDesk to move temporarily
The Vancouver IT HelpDesk will be located in the Classroom Building, Room 219 July 7-14 due to carpet installation. Service delays are not anticipated, but may occur. The HelpDesk number remains unchanged—6-9770—and tickets can be submitted via email to firstname.lastname@example.org.
Wi-Fi coverage improved in Science Building
In response to a February campus-wide WiFi analysis, WSU Vancouver IT has added two new access points (APs) in the Science Building to improve coverage in the greenhouse and adjunct offices. In both instances, large steel structures were blocking what would otherwise might been good WiFi coverage.
MyWSU maintenance scheduled
MyWSU will undergo scheduled maintenance and upgrades from 10 p.m. Friday, June 30 to 9 p.m. Monday, July 3. During this time, myWSU will not be available. Please plan accordingly.
WSUV Wifi is going away -- switch to WSU Wireless
This past spring, WSU implemented an improved wireless option, WSU Wireless, creating a seamless wireless experience at all WSU campuses including WSU Vancouver. WSU Wireless offers the most secure Wi-Fi network for our students, faculty, and staff, and is intended to replace the WSUV Wi-Fi access.
WSU Knowledgebase now available
Over the last six months, representatives from WSU IT support teams across campuses have collaborated to create a university-wide, one-stop resource for WSU technology questions.
IT HelpDesk extends summer hours
WSU Vancouver IT HelpDesk has extended summer call-in hours to provide additional support for evening classes. The HelpDesk is available to answer calls until 7 p.m. Monday through Thursday and 5 p.m. Fridays throughout the summer. Walk-in hours remain 8 a.m. to 5 p.m. Monday through Friday. AMS support is available for all evening AMS classes.
IT appreciates your patience with email migration
The Office 365 email migration on May 11 moved faculty and staff to the same email platform students have been on since 2015. While it was not a totally seamless process, more than 860 email accounts were migrated and more than 80 percent of them had little or no impact to the user.
Enhanced Network Connectivity at WSU Vancouver
On Wednesday March 15, WSU Vancouver successfully completed the implementation of a second 1 gigabit/second network connection. The campus is now is served by separate 1Gb connections from K20 and IRON/Comcast and the upgrade includes advanced, dynamic routing which allows WSU Vancouver’s traffic, both inbound and outbound, to automatically failover from one network connection to the other.
Campus Inventory Project - We'll see you soon!
Starting Monday, March 14th, Vancouver IT will visit every room, on every floor, in every building on campus during Spring Break to identify WSU telephone and computer equipment as well as to distribute new emergency contact stickers on all WSU phones. Vancouver IT members will work with teams of student workers in coordination with campus department representatives.
Student Commons Audiovisual experience upgraded
Over the holiday break, the Firstenberg Students Commons and FSC104 conference room received an audiovisual facelift courtesy of Student S&A funds. This upgrade will make the space use more flexible as well as user friendly into the future. Improvements include new digital widescreen projectors, wireless connection to the projection, easier to use controls and installation of KOUG radio...
WSU Wireless, the new system-wide wifi network
There's a new wireless network available to all WSU students, faculty, and staff and it's called WSU Wireless. Simply choose this network, log in with your Network ID, and you're on! Not only is the registration process much simpler than with our previous network, but it also has other advantages:
Blackboard - Better options, Better Hours, Better support
“In Spring 2017, Blackboard walk-in support will be available for faculty and students any time between 9:00am and 3:00pm Monday through Friday. Faculty are also invited to make appointments with IT Academic Services team members or to go to the IT Help Desk and ask for assistance. The new support hours replace the scheduled Blackboard walk-in hours and allow faculty more flexible...
Faster, more secure firewall now in place
WSU Vancouver IT's Infrastructure Services department activated a new firewall today. The new firewall doubles the campus' maximum internet capacity to 1Gb/second. This new firewall removes the bottleneck that existed between the campus network and the outside world and will immediately increase your connection speeds to fast servers on the internet.
New VPN instructions for connecting through the new firewall
Along with the installation of a new, faster, more secure firewall comes a new VPN client for use by those employees who need to connect to their work computers from off campus. Previous VPN users should have already received emails about this transition.
Outlook app now works on mobile devices
Information Technology Services has announced that they have enabled the use of the Outlook App on mobile devices for all Office365 accounts.
2015-2016 Vancouver IT Year In Review Available
Would you like to learn more about WSU Vancouver's IT department and what we've been working on over the past year? Then check out the 2015-2016 Year In Review (pdf).
Here are a few of the topics covered:
Welcome back for fall semester 2016!
Vancouver IT would like to remind you about a few things:
Helpdesk location and hours:
The IT helpdesk has moved to VCLS 225. We are open from 8-5, Monday through Friday. Stop by, call (360-546-9770), or email us at email@example.com .
The Results Are In! - 2016 Techqual+ Survey Results
The 2016 Techqual+ IT survey results are in. In the report, you will see how students, faculty, and staff rate the quality of the campus' IT services.
Quad-Fi - Wifi in the quad!
Outdoor WiFi is now available in the Quad and on the south patio of the Firstenburg Student Commons. The bus stop in the visitor loop and the patio in front of the Bookie also have WiFi access. These outdoor WiFi improvements are a direct result of student responses in the annual IT survey. Vancouver IT would like to thank each individual who shared feedback and recommendations.
Vancouver IT Tech Support Services
The recent reorganization in IT included the creation of our Tech Support Services. Tech Support Services is the front line support group for students, faculty, and staff. This team works closely with Academic Services and the Network and Systems Services to provide the best possible support for all IT related issues on campus.
Vancouver IT Academic Services
As a service team within Information Technology, Academic Services provides support for technologies, learning spaces, classrooms and services that enhance teaching, learning and research at WSU Vancouver. This team works with faculty and departments to use technology to improve learning outcomes and to advance the University’s academic mission. It collaborates with the WSU Vancouver Director...
WSUV WiFi certificates for students will expire January 6
If you are a student and have been using the WSUV WiFi network, the certificate that allows you to connect to the network will expire on January 6.
The easiest way to renew your certificate is to do it now, before your current certificate expires. To do so, click on the red button below and go through the same steps you went through the first time you connected.
New WiFi networks available
WSU Vancouver now has two main networks: WSUV WiFi Guest and WSUV WiFi.
WSUV WiFi Guest gives you free WiFi without having to login. The price you pay for skipping login is slower speeds (3 – 4 Mb), an unsecure network and limited access (Internet only). This is the right solution for faculty, staff and students who want quick, basic access.
Reset your password
Due to recent attacks on major research universities including WSU, all WSU faculty, staff and students need to reset the password for their WSU Network ID immediately.
Who is EVITA?
EVITA is your new Expert Vancouver IT Assistant! She is excited to join the VIT team and is eager to assist you with any IT-related problem you may have. EVITA is who you will talk to in help request communications. She is too busy (and shy) to answer our phone though -- other VIT employees will handle that but will be sure to pass your messages on to EVITA right away.
Office for Mac 2011 - new update fixes Outlook problem
The critical security update from 5/14/15 left several users with a non-functional Outlook. Microsoft issued a new patch on May 20 that fixes this Outlook problem. If you experienced issues after running last week's update, you'll want to run this update.
Phishing/Virus Emails - What To Do
Email is a favorite way for spammers and hackers to get into your computer and/or collect personal information from you. The two most common ways for this to occur are: Links in emails that take you to an infected website or a site that asks for personal information; and attachments that download viruses and/or malware onto your computer giving hackers access.
Don't be fooled! Use the...
Blackboard Learn is the replacement for Angel. For spring 2015 term, faculty had the option to use either Blackboard Learn or Angel, but beginning fall 2015 term, WSU will be using Blackboard exclusively (Angel will be discontinued on August 10, 2015).
Train or re-train for AV
VIT summer hours: The Vancouver IT Help Desk is your one-stop shopping place for your technology requests and questions. Do you need help with a WSU owned computer? Are you having problems printing or problems with email? Perhaps, you need help with the AV system in a classroom. Well the staff at the VIT Help Desk is happy to help you.
Summer Angel course merges
VIT can merge your Angel courses for you and now is the time to make the request.
Important note: Angel will be discontinued on August 10, 2015 and beginning with the fall 2015 term, WSU will be using Blackboard exclusively , so now is a good time to visit our website and review the Angel and Blackboard Help Guides at:...
Summer Computer Maintenance
The end of the Spring semester is a good time to perform some routine maintenance on your computer, whether in preparation for a summer off or one full of teaching summer courses. Our knowledge books contain a number of helpful guides for doing just that. Here are a few to get you started:
Your WSU Vancouver email address has changed
On April 22, your email address changed. The word “vancouver” was left off moving forward. Email sent to your previous email address with “vancouver” still reaches you; however, your outgoing email no longer shows the word “vancouver” in your address.
Big Changes To Campus Wi-Fi!
Dear WSU Vancouver students, faculty, and staff,