New Student Tech Guide

WSU Vancouver IT HelpDesk
Our HelpDesk is here to assist you with a variety of technology needs including:

  • Computer software/hardware advice
  • Wireless connectivity issues
  • Blackboard use or problems
  • Email issues and setup
  • Account issues and password reset
  • Virus/malware removal advice

Assistance is available by:

Network ID (NID)
Before you were able to register for classes, you created a Network ID (NID) (typically firstname.lastname). Your Network ID is used to log in to the WSU portal. This login and password are also used to access computers on campus and some Library resources, as well as for our WSU Wireless authentication.

If you have not obtained your Network ID, go to the WSU portal home page at portal.wsu.edu and click on the Help link. From there, click on the Create Your Network ID link. (Note: You may need to wait 24 hours before using your NID.)

Passwords are required to be reset every six months. To reset your password, go to reset.wsu.edu.

Wireless Access - WSU Wireless
The WSU Vancouver campus provides wireless internet access to all WSU students, faculty, and staff through the WSU Wireless network. Connecting to the WSU Wireless network is easy:

  1. Select “WSU Wireless” from the list of available wireless networks.
  2. When prompted, enter your Network ID and password.
  3. If asked to trust the security certificate, click “yes” or “trust.”

The WSU Wireless network is simple, secure, and seamless:

  • Simple: Log in once and, after that, your computer or device will auto-connect to the network.
  • Secure: Data is transferred securely so that others cannot intercept private information.
  • Seamless: All WSU campuses use this same network.

Note: We also offer wireless access to our campus guests via “WSUV WiFi Guest.” This guest access is not secure and is only intended for visitors, not for WSU Vancouver students, faculty, or staff.

Student Email Accounts
To access your student email account via the internet, go to office365.wsu.edu and log in using your network ID and password. Links are also available at the top and bottom of every WSU Vancouver webpage. To access your student email account on your iPhone or Android phone, visit kb.wsu.edu/vancouver for step-by-step directions.

This account is your official WSU account. Check it regularly as official WSU email communication from various WSU academic and student support offices as well as professors will be sent to this WSU email account. If you are having problems with your student email, contact the HelpDesk.

Student Email Account Safe Practices
Student email accounts are often targeted by phishing emails which try to trick you into clicking on links and entering passwords. Never click on any link in an email unless you know it is legitimate.

If you receive a suspicious email through your WSU email account, forward it to abuse@wsu.edu where it will be investigated and, if necessary, blocked from sending future emails. 

Office 365 and OneDrive
Office 365 provides online access to Microsoft Office products for all active students. Students can also download these products on up to five devices. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, and Skype for Business. To access Office 365, go to office365.wsu.edu and enter your Netword ID and password.

Office 365 also provides access to OneDrive, 1 terabyte of free, cloud-based file storage. Files stored on OneDrive are available from multiple devices via the internet and can be synchronized on local devices so that they can be used offline. The files on OneDrive can also be shared with others both inside and outside of WSU.

Recommended use:

  • All files in a Documents folder on desktop or laptop computer.
  • Files that need temporary collaboration with others.
  • Use instead of a USB drive for access from any device.

OneDrive is accessed by logging in at office365.wsu.edu and clicking on the OneDrive tile. You may also install the OneDrive app by downloading it from Microsoft website (Windows), from the App Store (Mac and iOS), or from the Google Play store.

Student Computer Labs
During the Fall and Spring terms, two open computer labs are available for students: VMMC 101 and VLIB 102. All computer labs require students to log in to the computers with Network IDs and password. All printing in the computer labs, the Writing Center and the Library use the Pharos pay-for-print system with money electronically added to your Cougar Card. Student lab consultants and the Library Reference Desk are available to help with printing questions or with adding money to your Cougar Card.

Lab hours are subject to change. Check current hours at vancouver.wsu.edu/it.

There are several other program specific computer labs available for students. Check with your program to see what is available.

Blackboard - WSU's Learning Management System
WSU uses Blackboard Learn as the online learning courseware. You can access Blackboard from the links available at the top and bottom of every WSU Vancouver web page, or at learn.wsu.edu. Your Blackboard login is the same as your Network ID and password. For help with Blackboard, contact the HelpDesk or visit kb.wsu.edu/vancouver and click the link for Blackboard.

Wireless Printing
Wireless printing is available for students at printing.vancouver.wsu.edu where you can upload documents and send the document to the print queue to be picked up at a print release station within 30 minutes. To print your document, go to any one of the print release stations, swipe your Cougar Card and choose your print job. Instructions are available at kb.wsu.edu/vancouver.

Videoconferencing Services
Vancouver Videoconference Services (a division of IT Academic Services) provides videoconference support for students in academic courses and meetings held at a distance. Utilizing high definition video and audio for distance learning, this videoconference system is designed to provide greater access to higher education in the state of Washington. Multiple classrooms can be connected via videoconference across the state, providing two-way video and audio collaboration to all participants. This videoconference system allows all class members to be seen and heard, and actively participate in the class as the professor instructs.

If you have a course requiring videoconferencing services, more information will be available at the first class.

Software, Computers, and Deals!
Make sure to check out the Techstore at techstore.wsu.edu for offers on free and discounted software, discounted computers, and wireless phone service.